Clinical Services

Patient Information


We are guided by the principle that “Dignity of Patient is Paramount” and are sensitive to needs of patient and accord topmost priority to patient’s well-being.

Patient Information

Rights & Responsibilities
General Information (Patients)
General Information (Attendants)
Safety Tips

  • Right to information on plan of care, progress and health care needs.
  • Patients' and family rights include respecting any spiritual and cultural needs.
  • Right to privacy during examination, procedures and treatment.
  • Protection from physical abuse or neglect.
  • Right to treating patient information as confidential.
  • Right to refusal of treatment.
  • Right to know and understand the content of consents signed in their own language for decision making about care plan.
  • Right to give informed consent before anaesthesia, blood and blood product transfusions and any invasive / high risk procedures /treatment.
  • Right to voice a complaint.
  • Right to know the expected cost of the treatment.
  • Right to have an access to his / her clinical records.
  • Right to be educated to make decisions and be involved in the care planning and delivery process.
  • Right to information and education about their healthcare needs.
  • Right to accessibility, availability and continuity of care.
  • Right to ensure safety.
  • Right to have second opinion.
  • Right to transfer and continuity of care.
  • Right to know hospital rules & regulations.

  • You are required to provide complete and accurate information regarding:
    • Personal details
    • Health status (present and past illnesses, allergies, medications & alternative therapies if any)
    • Payment terms (insurance, company credits & others)
  • Do clear your bills on time.
  • To respect that some other patient's medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
  • Treat hospital staff, other patients & visitors with courtesy and respect.
    Comply with hospital policies:
    • No smoking and no use of tobacco.
    • No alcohol
    • Adherence to visitor timings
    • Noise control
    • No personal use of medicines for self or others
    • No personal weapons/ arms/ ammunitions/ electrical heating equipment/ gadgets etc. are permitted
    • Refrain mobile phone use in Intensive Care Unit
    • No outside food including fruits & beverages
    • No outside medicines
    • No flowers or bouquets
    • NRI / International patients are required to submit copies of valid visa and passport
  • To follow the prescribed treatment plan and post discharge treatment plan
  • To accept where applicable, adaptations to the environment to ensure a safe and secure stay in the hospital
  • To ask questions to the healthcare team regarding diagnosis or treatment
  • To be on time in case of appointment
  • To provide complete and accurate information for insurance claims
  • To communicate with the healthcare provider in case of any emergency
  • To attend follow-up appointment as requested

General Information

  1. Emergency Department works 24 In case of emergency contact Casualty Medical Officer (CMO) on 50666888. Emergency and Trauma Care 50666889 &Ambulance No. 50666768, 8879776366
  2. Fully equipped cardiac Ambulance with Doctor and staff are available. For Ambulance Service dial on the following Nos. : (022) 50666768, 9930535066 (Mr. Suresh/Dilip).
  3. We accept payments by Cash, Debit & Credit Cards, Demand Draft. The Demand Draft should be in the favour of “MGM Hospital Vashi”. Cheques are not accepted.
  4. All charges (including Surgical & Diagnostic) in Wards & ICU will vary according to the class of accommodation in which patient is admitted as per hospital
  5. Bed charges will be calculated on 24 Hours basis right from the time of admission till the time of discharge.
  6. All the medicines and consumables should be procured strictly through the Hospital Pharmacy only and not from outside.
  7. Corporate patients are requested to carry a copy of admission / approval letter from their respective corporate office.
  8. In case the TPA / corporate deny payment, the patient has to make full payments as per the applicable rates.
  9. Attendants have to vacate the room/ bed whenever the patient is shifted to any critical care If the patient is required to be transferred to the any ICU, the bed/ room which the patient was occupying, prior to his transfer, is to be vacated. If the patient wants to retain the bed / room, then he / she has to pay subject to Bed occupancy I availability. Bed Retention Charges 1.5 times of the class of room occupied per day till the patient is shifted back to the respective ward / room. However this criteria is applicable subject to a availability of bed/ room.
  10. Emergency Charges will be 50% more than the Regular Charges for surgery, procedures, investigations when done outside the normal working Charges for procedures / investigations / surgeries will be billed according to the Class of accommodation. (Emergency Timing: 8pm – 8am) & 24 hrs. on all Sunday & Bank Holidays. High Risk charges of25% on surgery charges would be charged extra in addition to the surgery/Procedure charges and package cost.
  11. The administrative / Nursing Ward in-charges are available on all floors for any

If there are any queries /complaints/ suggestions kindly contact the administration OR write to : OR

General Information: Attendants

  • Only one 24 hour attendant pass is allowed to stay with the patient.
  • Only one visitor at a time is allowed to visit patient during visiting hours besides the attendant (5:00pm – 7:00pm) 
  • Children below 12 years are not allowed as visitors
  • Patient I Patient relative are responsible for their own belongings. Hospital will not be responsible for theft or misplacement and claim thereafter.
  • Flowers and eatables from outside are strictly prohibited in the hospital premises.
  • Smoking & consumption of alcohol is strictly prohibited.
  • Electronic Gadgets : Television with cable TV connections are provided in all single AC rooms & Public areas of the hospital. As a policy we do not allow any patients or his/her attendant to bring their personal electronic gadgets like DVD or Music system I laptop etc.
  • Photographs : Patients and visitors are requested not to take any photographs inside the hospital. The hospital is under the surveillance of CCTV
  • Separate waiting areas for relatives is provided on floors
  • Lifts : Separate lift for patient and visitors
  • Cafeteria & Canteen : Located on the Ground floor
  • Filtered Drinking Water: On each floor
  • Relatives are requested to cooperate with the security for all security related


Reporting to Central Admission Desk/ Casualty

For planned admissions you will be asked to pay the initial deposit depending on the accommodation you opt for. You can check the Room Tariffs Here. For emergency admission you are required to furnish deposit maximum within 24 hours of admission.

Change in Room Category:

  • If after admission at any given time, the patient opts for a higher class of accommodation, please note that all the charges would be applicable as per the selected higher class of accommodation.
  • Transfer to lower class will be considered after fifteen days.
  • Transfer to higher class will mean paying all higher-class charges from the day of admission, and not the date of transfer.
  • When a patient is transferred to the ICU, the occupied room is to be vacated.
  • In case of emergency, the retained bed/ room will have to be vacated immediately.

Billing & Payments:

  • You are required to pay the amount as and when informed to you for treatment and the pharmacy billing.
  • The estimate cost of hospital stay and treatment, provided by billing department may vary depending on clinical condition of the patient; which affects the stay of patient, investigation, usage of pharmacy or any condition that deems necessary.
  • Interim bills will be given to patient / relative, at regular intervals and the outstanding amount must be cleared within 2-6 of receiving the bill between 9 am to 8 pm on all working days at the reception.
  • In case of any default in making the regular payments & maintaining the minimum credit balance hospital reserves the right to ask the patients’ relative to shift the patient to a lower bed category or another hospital of their
  • In critical/emergency cases, treatment is always a priority to us over paper work, the decision for same solely rests with the treating doctor and management.
Personalized Recommendations

For Corporates

You are requested to produce an Authorisation Letter from your respective Company / Corporate for Registration and Admission along with your Employee ID and ID proof.


For Insurance Card Holders

For patients covered under medical insurance for planned admissions, it is mandatory to get approval letter from TPA for cashless facility before the patient gets admitted.


  • It is mandatory for all the IPD patients to wear hospital patient's uniform only
  • Please cooperate with us to conserve sterilised linen
  • For any additional requirement of linen for the patient, you can contact the ward staff

Diet is an integral part of your treatment for better recovery. Therefore outside food is discouraged. Our dieticians in co-ordination with your doctor, review and assess your diet needs and diets are provided accordingly for your all round recovery. Food should be eaten within 30 mins. of serving.

Religious sentiments will always be considered while planning diets. Kindly inform the dietician for the same.

  • Housekeeping Department ensure cleanliness of your room and surroundings
  • The housekeepers will clean your room twice a day or as and when needed
  • Kindly avoid flushing any materials like cotton bandages, sanitary napkins etc., in the toilet as it will choke the toilet bowl & warrant repairs
  • Keep the toilets clean and dry
  • A hygienic and clean environment is essential for your health; Your co-operation will be appreciated us to maintain the same
Facility Management
  • In case of any electrical faults with the light, switches, AC or other electrical items, you can contact the staff on duty for assistance
  • Please do not attempt to shift or repair any electrical items
  • Please do not touch the oxygen and suction pump or any other biomedical equipment
  • Please do not change the setting of the thermostat knobs
  • To maintain the temperature in the rooms, please do not open any window as it affects the air conditioning
  • Please do not use mobile phones in patient related areas

Discharge Procedure

  1. The discharged time for the insured patient is upto 4 pm. If the patient is discharged between 10 pm to 9 am, when the Billing Department is closed, then He/She has to make a payment based on the rough estimate given at IPD Cash Reception Counter and the same can be finalised / settled by the next day.
  2. It may take 3-4 hours for a non – TPA patient to complete the discharge procedure formalities after the written discharge instructions by the treating consultant/ team member.
  3. Please vacate the room at the earliest, after discharge as other patients will require the facilities.
  4. Kindly return the attendant’s & visitor’s Passes to Reception after your discharge
  5. In case the patients/ relatives wish to be transferred to another hospital or wish to take discharge against medical advice of the doctor, the patients / relative will be required to sign a ‘Discharge Against Medical Advice’ declaration and clear all the outstanding hospital bills, the hospital will not be responsible for any change in the patient’s condition, thereafter.
  6. All TPA patient discharges may take at least 5-6 hours (depending on the TPA) for the entire discharge process and the final approval from TPA on the day of discharge. Hospital will facilitate and co-ordinate approval process but in no ways will be responsible for the approvals/ denials.
  7. In case of denial of cashless facility by the TPA the patient / family / relatives have to make the payment as a private patient.

In case of any emergency you can contact at 022-50666711 I 022-50666712

Refund of Deposit

Paying Patients

Excess amount if any, will be refunded at the time of discharge as per policy, (Refund less than Rs. 5,000/- will be given in cash and more than Rs. 5000/- will be by cheque) in the name of the patient after 7 working days of discharge. It is mandatory to bring deposit receipts to get the refund & contact the billing dept. from Mon. - Sat. 9am to 5pm. No refund on Sunday & Public Holidays. Refund will be given to authorised person only, and refund receipt has to be signed and obtained from 2nd floor billing dept. from 10am to 5pm (Mon to Sat.)

TPA Patients

The security deposit will be refunded by cheque after Hospital receives Payment. (kindly carry the deposit receipt & ID proof of the respective person). This is from the TPA which is approximately at least 60 days from the date of discharge. The refund amount can also be transferred to the patient's bank account, if desired, providing his/her bank details (IFSC Code, Bank Name & Branch)

In case of deductions in payments from TPA, the deducted amount will be adjusted and the refund will be made accordingly. In case of deductions of payment more than deposit amount, the excess amount will be informed and hence recovered from patient.

Medical Reports

If you require a copy of your medical report to claim from your insurance company:

Request for copies of case papers - All request are to be submitted to the Medical Record Department / Reception. The request has to be submitted on a prescribed form, which will be available at MRD (2nd Floor) / Reception Counter. Photocopies of the case papers will be made available after 3 Working days and completion of all formalities.

Rs. 500/- will be taken at the time of admission as a MRD processing fees for the Xerox copies of your case papers and duplicate films of investigations done by filling the form.


In case of any refund, for TPA patients, if the refund amount is less than Rs. 5000/- the refund is by cash. But if the refund is more than Rs. 5000/- the refund is given by cheque. Please retain all the bills, in case of any purchase prior to insurance approval and produce them at pharmacy for refund once TPA approval comes at the time of discharge.

Safety Tips

Unfortunate but medication errors may happen in hospitals, in pharmacies, or even at home and sometimes they can be hazardous too. Here’s what you can do to avoid such errors.

At Home
  • Make a list of medication you are Include the dose and timings when you take them
  • Any time your medication changes, list it with date and time
  • Kelp medication in their original containers always and check for expiry
  • Never take someone else’s medication
  • Read the label every time you take a dose to make sure you have the right drug and that you are following the instruction
  • Always keep a particular time gap between two doses
  • Turn on the lights to take your medication
  • Store medications where children cannot see or reach them
  • Do not store medication cabinet in the bathroom or in direct sunlight
  • Don’t chew, crush or break any capsules or tablets unless instructed
  • To take liquid medication, use only the cup or other measuring device that come with it. Dosing errors can happen if you use a different cup or if you use the cup with other liquids, because the cups are often of the different sizes of different marking
  • Avoid taking medicine with liquids other than water unless prescribed
In the Hospital
  • Bring your medication list with you when you visit the hospital as In-patient (IP) or Out-patient (OP)
  • You should ask the name of each medication and the reason you are taking them from your treating doctor
  • Look at all medication before you take them for their expiry date and right dosage
  • Do not let anyone give you medication without checking your hospital prescription
  • Please wear identification wristband throughout your hospital stay