Things to Note

1. For patients covered under medical insurance for planned admissions, it is mandatory to get approval letter from TPA for cashless facility before the patient gets admitted. However, if the patient gets admitted in emergency then the procedure for approval of cashless facility must be started within 24 hours from the time of admission. We will facilitate your request with the TPA after receiving the required documents such as Insurance Card/ Policy copy, Aadhar Card/ Pan Card/ Driving Licence (Govt. Photo ID) of patient and try to procure the approval from TPA before discharge but the prime responsibility remains with the patient only.
2. Patients admitted under Mediclaim Insurance Policies (Cashless) are required to sign Financial Undertaking for payment of Security Deposit (Refundable) which is collected depending upon the categories of accommodation.
3. If TPA approval letter is not received within 24 hours after sending of cashless request form, patient / relative will have to deposit the entire estimated amount as per non paying patient policy.
4. A security deposit of Rs. 5000/- is taken for General Ward & a deposit of Rs. 10,000/-is taken for other wards of all TPApatients & also Rs. 600/-for TPA processing & Rs. 500/- for MRD Processing fees.
5. All the original reports will be sent to the TPA. If the patient requires a xerox copy, a written request for the same to be made in the ward where the patient is staying, before discharge or at the Medical Record Dept. after discharge.
6. Cash purchase of medicines to be done prior to insurance approval. Once approval comes the credit facility starts. On the day of discharge the bills are to be produced to pharmacy for a refund.