AT MGM New Bombay Hospital, Vashi our emergency medical services Department provides quality emergency care, with optimal outcomes. The Department functions as a ‘a hospital within a hospital’, with all resources located in the same complex. They include Laboratory, imaging, procedure room and an operation theatre to cater to all emergency conditions round the clock.
The Emergency medical service is reputed to respond the fastest in times of accidents, heart attacks, paralytic strokes and such other life-threatening circumstances, thus proffering optimum chances of survival and recovery to the affected.
We are equipped with all necessities, including materials and personnel trained to deal with disasters. Our team of highly experienced doctors, nurses and paramedics collaborate to provide urgent and high quality medical care to patients, 24*7.


Trained and highly experienced clinical and paramedical staff is available 24*7 for providing the best quality services to all emergency patients:

    • Triage and prioritization care.
    • Disaster preparedness.
    • Trauma and non-trauma care.
    • Defibrillation and synchronized cardio version advanced cardiac life support.
    • The Protocols that are followed in cases of Acute Chest Pain and Strokes, are in line and often better, when benchmarked to international Clinical Care Pathways.
    • Paediatric advanced life support.
    • Hemodynamic support: Inotropes , anti- arrhythmic
    • Resuscitation with blood transfusion
    • Operative care for trauma, life-saving general surgery, obstetric care, neurosurgery, vascular surgery etc.
    • Ambulance services available 24*7

  Technology & Infrastructure

The centre has the state of the art ambulances equipped with monitors, transport ventilators and defibrillators. The department is located on the ground floor for easy and uninterrupted access, with a dedicated pathway for ambulances.
A comprehensive for patient care supported by a well coordinated road evacuation service that is easily accessible through a dedicated entrance, and has a ramp to facilitate the transfer of patients on stretchers and wheelchairs.
    • A large treatment room with two operative tables, lights and Anesthesia machines.
    • A plaster room and procedure room.
    • Cardiac Monitors, Portable Ventilators.
    • Two dedicated elevators for immediate transfer of patients to the operating rooms and Intensive Care Units.
    • Defibrillator and resuscitation equipment.
    • 64 Slice CT Scan, 3 Tesla MRI, DR X-ray facility for quick access and diagnosis.


You should only come to the emergency department for the following reasons:

    • An injury that you believe requires urgent surgical attention or an x-ray/ CT Scan.
    • Sudden chest pain.
    • Breathing problems.
    • Severe pain anywhere in your body

You should call the Ambulance 61526565 service if you need medical help fast.

The Accident & Emergency Department (A&E) team consists mainly of doctors and nurses who are specially trained to treat all types of medical emergencies.

Your family members may wait with you in your treatment area. They must stay at your bedside.If the Accident & Emergency Department (A & E) becomes full or if a doctor or nurse feels that you need privacy, your family may be asked to return to the waiting area.

In consideration for our critically ill patients, no child age 12 or younger may visit a patient without permission from the Sister- in- charge.

To help us assess your medical situation, one of our medical technicians will ask you the reason for your visit and check your vital signs, including temperature, heart rate, and respiratory rate, blood pressure, and oxygen saturation. They will also question you about allergies and medications you are currently taking, and the dosage of these. You will also be asked about your past medical and surgical history, as well as that of your family. These are important questions that might indicate a risk of problem areas.

1. After a patient is stabilized, physicians and consultants take a call on whether he / she need to be admitted to the Intensive Care Unit (ICU) or the Wards.
2. Not all critical care patients require to be admitted to the ICU. These cases may be admitted to our rooms & wards.If the patient prefers to be admitted to another hospital, relatives are required to sign a consent form stating that the patient has been discharged from our emergency care at his / her own risk.
3. Patients who need to be admitted to the ICU but refuse to do so must sign a consent form stating that they have taken this decision at their own risk.
4.Medico-Legal Cases Medico-legal cases that require admission to our hospital will not be discharged unless all the formalities are completed.

You will be discharged, admitted to the hospital, or transferred to a different hospital. If you are discharged, you will be given instructions on how to care for yourself and given a number to call if you have continued problems. If you do not understand the instructions or have any questions about them - ask! You may be told to follow up with your primary care physician.

You will be responsible for your own transportation home.